Privacy Policy

1. Information We Collect

At Lakeer Furnitures, we collect information to provide better services to our customers. We collect information in the following ways:

• Personal Information: Name, phone number, email address, and delivery address when you contact us or place an order.
• Project Information: Room dimensions, furniture requirements, design preferences, and photos when you request a consultation.
• Website Usage: Information about how you use our website, including pages visited and time spent.
• Communication Records: Records of our conversations, consultations, and correspondence with you.

2. How We Use Your Information

We use the information we collect to:

• Provide custom furniture design and manufacturing services
• Schedule consultations and home visits
• Communicate with you about your projects and orders
• Process payments and manage deliveries
• Improve our services and customer experience
• Send you updates about your orders and relevant furniture care tips
• Comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us provide services (delivery, installation, payments)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure storage of physical and digital records
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Customer records: 7 years for tax and warranty purposes
• Project documentation: Throughout warranty period and beyond as needed
• Communication records: 3 years or as required by law
• Website analytics: 2 years for business improvement purposes

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your personal information
• File a complaint with relevant data protection authorities

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date.

10. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: